How to maximize the effect of training?

The conclusion from the “forgetting curve” is that the best training is the frequent ongoing training. Most often, however, this is time and cost prohibitive to implement, especially for entry-level customer service representatives, because of the large number of people and high employee turnover. Unfortunately, these are the employees need training the most, because they are the primary point of contact with the customer.

« Previous Next: What is ActivTraining™ »