How does ActivTraining™ work?

With the ActivTraining™ methodology, the employees are subjected to frequent (monthly or bi-weekly) tests covering the essential aspects of their job, such as:

• knowledge about the products/services
• corporate standards for customer service / organizational procedures
• customer service and dealing with non-typical situations

In the example here, we’ll demonstrate one example for

• Customer Service: Corporate Standards for Greeting the Customer
• Customer Service: Dealing with non-typical situations
• Product Knowledge: Characteristics of the fictional SuperPhone x2010

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